Self Drive T&C (Bike + Hotel)

 

Our Self Drive Tours are  packaged tours which includes your bike rental, hotel accommodations, and route suggestions. They are based largely on our guided tours, but as you’ll be riding without a Tour Master, they are also more flexible.

TOUR PRICE INCLUDES • Hotel accommodation while on tour • Motorcycle rental with unlimited mileage • Motorcycle one-way transfer fees (where applicable) • Half-helmet rental. (see below) • Route Suggestions Optional: • Standard or Pre-programmed GPS navigation rental (for an additional fee, subject to availability) • Look for the “what’s included” list on each tour page for details.

TOUR PRICE DOES NOT INCLUDE • Airfare • Tour Master • Support vehicle • Fuel • Road or toll charges, National Park entrance fees, hotel parking fees • Food, snacks or beverages (many hotels offer complimentary continental breakfast) Optional: • Additional insurance. • Look for the “what’s included” list on each tour page for details.

TOUR CONFIRMATION With your signature on the Self-Drive Booking Form, which we’ll send you,  you accept these Terms and Conditions as a binding contract between SteelriderS and yourself, as the Self-Drive Tour Participant please read them carefully. SteelriderS cannot accept any tour participant without a signed Self-Drive Tour Booking Form.

MOTORCYCLE RENTAL / SECURITY DEPOSIT All touring models will have saddlebags for luggage and some may come equipped with luggage racks and passenger backrests as well. SteelriderS reserves the right to substitute the motorcycle confirmed to tour participants if the reserved model becomes unavailable. Unfortunately, at times, unexpected and uncontrollable situations arise which may require the substitution of a motorcycle. This includes, but is not limited to, mechanical failure, collision damage, and theft. Should SteelriderS not be able to provide the confirmed motorcycle, a similar or better model will be provided to the participant. This constitutes the maximum liability of SteelriderS. At the time of bike pick up, a Credit Card Authorization will be taken in the event that you incur a theft, e-tolls, damage to your motorcycle, or traffic violations while on tour. There will be no actual charge to your credit card as the amount will be authorized only and will not show on your monthly credit card statement. Only in the case of damage, theft, or traffic violation will your deposit be charged to your card. Otherwise, the authorization automatically eliminates after 30 days. Deposits will vary between EURO 1.000,00 and 3.000,00 depending on the model of motorcycle and the tour selected.

RENTAL REQUIREMENTS • 21 or 25 years of age depending on the model • Valid unrestricted motorcycle license from home country • Access to a major credit card • RECOMMENDED Minimum of two years of riding experience on heavyweight motorcycles.

ROAD BOOK Standard Self-Drive Tours over 8 days will be provided with a Co-Pilot guide book. This booklet will contain basic travel information, day-by-day itinerary, route suggestions, and points of interest. Any standard tours booked within 30 days of the participant’s travel dates may not receive a hard copy of the Co-Pilot guide book. In this case a PDF copy may be sent via email. Custom Self Drive Tours over 6 days will also receive a Co-Pilot guide book as long as the tour is booked at least 30 days prior to the tour start date. A Co-Pilot guide book is not guaranteed for any Self-Drive Tours booked within 30 days of the tour start date.

HOTELS & BREAKFAST & PARKING The hotels we use are booked based on availability and the exact properties will not be released until confirmed. The hotels we use are booked based on availability and we will not know the exact hotel until it is confirmed. However, the hotels we typically use are 3-star, motorcycle-friendly properties. Examples of hotels we have used in the past are Holiday Inn, City Lodge or Road Lodge as examples. We can also request higher-star properties for a surcharge depending on the location. Small towns often only have 3 star properties and booking a higher star hotel may not be possible. Typically higher star properties can be booked in larger towns or cities. We do also focus on authentic lodging and venues generally, in order for you to get the best impressions of the country you are in. Breakfast is NOT included on Self-Drive Tours; some tour hotels may include complimentary continental breakfast, but this is not guaranteed. Including breakfast ate every hotel may carry a surcharge .Parking fees are NOT included in the tour package; parking is complimentary at many hotels, but overnight parking fees may apply at certain properties.

RESERVATION AND DEPOSIT A 20% non-refundable booking deposit is required at the time of booking. This can be made with the following credit cards: Visa, Master card. The remaining balance must be paid in full within 90 days prior to pick-up date. Otherwise, a full payment is required at the time of booking. Payment by bank transfer or electronic fund transfer (EFT) is also acceptable and must be sent 90 days prior to the tour start date. SteelriderS reserves the right to cancel the Self-Drive Tour reservation and charge a cancellation fee if payment is not received.

ITINERARY CHANGES Any changes to the itinerary after the booking is confirmed may carry a change fee. A change to the itinerary includes and is not limited to changing the route, hotels, travel dates, etc.

ALTERATIONS TO TOUR SCHEDULE Any alterations made to the itinerary while on tour will be at the participant’s expense. This includes and is not limited to changing hotels, destinations, adding/subtracting tour days etc. Any unused hotels on tour will not be refunded.

WEATHER CONDITIONS Weather conditions are not guaranteed for our Self Drive Tours. SteelriderS cannot be held liable for any unpleasant and unsuitable weather conditions. No refunds shall be granted for such conditions.

SEASONAL/BIKE RALLY SURCHARGES A surcharge may apply at certain locations during major bike events. Seasonal surcharges may apply during peak holiday periods. Examples include New Years Eve, Christmas, etc. Hotels may charge a surcharge for special events such as, conventions, conferences, special events, etc. Any surcharges will be passed to the participant.

RELEASE AND WAIVER Every participant in an SteelriderS Self Drive Motorcycle Tour is required to accept and sign a Rental Agreement before the Self Drive Tour begins. SteelriderS cannot accept a tour participant without these signed forms.

CUSTOMER ORIENTATION Every participant will receive a full orientation to the motorcycle. The participant orientation will cover safe motorcycle operation, the participant’s maintenance responsibilities, as well as South African traffic laws.

FUEL, OIL, AND TOLL FEES Fuel, oil and toll fees are not included in Self-drive Tours. The cost of fuel and oil will vary depending on time of year and location.

CANCELLATION AND REFUNDS A Self Drive Tour may be cancelled without cancellations fees if the tour is cancelled 60 or more days prior to your tour start date. However, cancellation fees and refund amounts will be determined on a case by case basis:

SELF-DRIVE CANCELLATION POLICY • 60 Day or Greater Cancellation Notice: up to 20% of Total Booking Amount remainder to be used as future credit • 30 or Less Day Cancellation Notice: 100% of Total Booking Amount

RESPONSIBILITY SteelriderS is responsible for providing the services listed in the tour description. SteelriderS carefully selects and inspects our tour service providers however, we cannot be held liable for any situations that arise while on their premises. SteelriderS is responsible for conscientious travel preparations. SteelriderS is not responsible or liable for any accidents and cannot be held liable in any way for any occurrence in connection with the operation or the participant’s actions in connection with the tour, which might result in injury, death or other damage to the client, his/her property, or his/her family, heirs, or assigns. SteelriderS is not responsible for any delays or changes in schedule or other or any other conditions that may arise while on tour.

COMPLAINTS AND SUGGESTIONS Please email any complaints or suggestions to info@steelriders.co.za. We sincerely value your feedback and rely on tour participants to help us shape the tour experience for future tours.

TOUR RATES, RENTAL RATES AND MOTORCYCLE COSTS Fares quoted on our website are those in effect at time of launching SteelriderS. Cost factors include but not limited to: hotels, motorcycles, insurance, international currency fluctuations, etc. dictate the need for an increase in fare SteelriderS may do so at any time prior to 60 days before departure. A fare increase has never happened, however, should this become the case the participant has the right to receive full refund if so desired.

INSURANCE Although comprehensively insured for GPL/PI/API, SteelriderS recommends that you take out adequate travel, health and accident insurance as well as Trip Cancellation Insurance. Please ask your booking agent for further information.

 STORAGE SteelriderS will provide storage for participant’s additional luggage at the pick-up location for round trip tours. Storing luggage at the pickup location for one way tours will not be possible. SteelriderS is not responsible for lost or stolen items.

CREDIT CARD PAYMENT, BANK TRANSFER AND ELECTRONIC FUND TRANSFER (EFT) Payment of 20% Tour Deposit can be made by Paypal or the following credit cards: VISA, Master Card. Balance payments can also be made by Bank Transfer or EFT. In this case the balance amount must be credited on the SteelriderS account 90 days prior to the tour start date.

PAYMENT BY EFT ALL transfer fees are to be paid by customer. Please send a payment notification email to: fs@steelriders.co.za to ensure proper application of funds before or at the time of payment.