The following are basic general Terms & Conditions for motorcycle rentals, subject to the signature of a rental agreement:
REQUIREMENTS FOR A MOTORCYCLE RENTAL You must be at least 21 or 25 years old, depending on the model of motorcycle selected. (see Rentals) You must have a valid local or international motorcycle class driver’s license, and have had at least two years riding experience. You must have a major credit card.
WHAT IS INCLUDED IN THE RENTAL RATE Unlimited kilometers (select models) and no hourly charges. Use of vehicle for a 24 hour period. Please note: E-toll fees for the Gauteng (Johannesburg) area are not included, and will be reflected on the final invoice, on receipt of the itemized billing by SANRAL.
CUSTOMER ORIENTATION Every client will receive orientation to the motorcycle. The client orientation will cover all aspects of safe motorcycle operation, the clients’ maintenance responsibilities, and national laws and regulations.
STORAGE SteelriderS will provide storage for client luggage, airline tickets, and other valuables free of charge, however at clients’ risk.
FUEL Fuel costs are client’s responsibility. SteelriderS claims no responsibility for motorcycle fuel consumption and mileage. You may prepay for fuel refill. If prepaid fuel is not purchased and vehicle needs refuelling, EUR 1.00 charge per liter will be added.
HELMETS (INCLUDED IN DAILY RENTAL RATE) Helmets can be provided with motorcycle rentals and all tours. However, Clients are strongly encouraged to bring their own helmets for comfort and style. Helmets are required by law in South Africa.
ADDITIONAL DRIVERS 1 additional driver is permitted at no extra charge. The minimum age for an additional driver is 21 or 25 depending on the model, and a valid motorcycle license is required.
MAINTENANCE RESPONSIBILITY The customer is responsible for checking engine oil levels at each refuelling and reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at pick-up. Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance.
MOTORCYCLE SUBSTITUTION SteelriderS reserves the right to substitute the motorcycle confirmed to rental client. Should SteelriderS not be able to provide confirmed motorcycle a similar or better model will be provided to the client. This constitutes the maximum liability of SteelriderS.
SECURITY DEPOSIT A credit card security deposit of between EUR 1.000,00 – EUR 3.000,00 will be taken at pick-up (Authorization Only). Security deposit will be processed via valid credit card.
RESTRICTIONS Violation of listed restrictions voids all claims, and client will be held liable for damages. Road Restriction: Other than for reason of access to a lodge or a sightseeing opportunity limited to graded roads for 10km at a maximum speed of 20km per hour, our motorcycles are not allowed on gravel roads, beaches, logging or other non-public roads. Driving restrictions : speeding, or driving while intoxicated, or under the influence of drugs or medication.
RESERVATION AND DEPOSIT A 30% deposit is required at the time of booking for any international reservation over EUR 1.000,00 and booked more than 30 days before the pick-up date. The remaining balance must be paid in full within 90 days before the pick-up date. If, in case of payment by bank transfer, the total balance is not received 90 days before the pick-up date, SteelriderS reserves the right to cancel the rental reservation and charge a cancellation fee.
RETURN POLICY A rental day is 24 hours. A fee of EUR 25.00 hour may apply for vehicles returned late, with a 60 minutes tolerance.
REFUND POLICY All confirmed rental reservations are non-refundable. Please contact us if you have any questions or concerns. No refunds on early returns. (See Refund Policy for tour refunds).
PAYMENT METHODS SteelriderS only accept the following methods of payment: Paypal, VISA, MasterCard, or Bank Transfer.
RALLIES AND RALLY SURCHARGES All rentals during event/rally dates may be subject to a EUR 45.00 per day surcharge and may require a minimum days rental period.
BOOKING TERMS Reservations must be paid in full to guarantee rate and rental date. Rental reservations are non-refundable. Discount rates are subject to blackout dates and availability.
INSURANCE POLICIES AND SURCHARGES SteelriderS is comprehensively insured for accidents and damages to the bikes, Professional Indemnity, General Public Liability, and Personal Accident. However, please carefully check with your own insurance provider regarding medical insurance and evacuation for example. Because motorcycle rentals are considered an exotic rental most credit cards and insurance do not transfer the same way as they do with normal car rentals. PLEASE always check your credit company or insurance company for coverage.
INSURANCE COVERAGE All Theft and Damage claims are subject to the express terms and conditions of the rental contract and do not include coverage for injury, personal property, or damage as the result of negligence such as illegal use or use of rental while under the influence of drugs, alcohol, or heavy medication. A Police Report is required for all damages or accidents. All damages to rented motorcycle without a police report will be considered to be at the fault of the Renter.
ROADSIDE ASSISTANCE Roadside Assistance Coverage is included in the rental agreement, and provides towing and roadside assistance by SteelriderS if your motorcycle becomes inoperable. It also provides for motorcycle replacement if necessary. The benefits also include emergency fuel delivery or jump start services (limited to within 50km of Johannesburg). Find our T&C’s on this website, or contact us for questions about T&Cs applicable to Self-Drive or Guided Tours.
MOTORCYCLE MODEL GUARANTEE Any reservation made within 48 hours of pickup is subject to availability. Please call us to confirm. In the unlikely event that your model of choice is not available, we will provide a bike of the same class or better.