General FAQs

 

General FAQ’s

Does SteelriderS offer any discounts on rentals?

Yes, SteelriderS offers the following discounts: • 10%discount for groups of 3 or more motorcycles. • Discounts depending on number of reservation days. Below are approximates: o 1 day = standard rate o 2 days = 5% off o 3-6 days = 7% off o 7 – 13 days = 10% off o 14 – 20 days = 15% off o 21 or more days = 25% off

 

What kind of license is required to rent from SteelriderS?

We accept a current and valid driver’s license from your home country with the proper class or endorsement permitting you to ride the motorcycle, or equivalent of the motorcycle, you are renting. Please note: National laws apply to your rental vehicle and its use. Licenses issued from the European Union (Germany, Italy, France, United Kingdom, Austria, Switzerland, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden):

NOTICE: Laws and regulations are subject to change. Please confirm information with your local authorities.

Please visit our Driver’s License Requirements Page for more information. relevant information about your state’s requirements.

Please visit our Driver’s License Requirements Page for more information.

Is there a rental reservation deposit? If so, how does it work?

For rental reservations totalling more than EURO 1,000,00 and booked more than 30 days before pick-up date, a minimum deposit of 20% is due at the time of booking. The remaining balance must be paid in full at least 30 days before the pick-up date.

Does SteelriderS have rain suits available for rent or purchase?

Rain suits can be purchased at our pick up location in Johannesburg, though we do not rent them.

Does SteelriderS provide an orientation to my rental motorcycle if it is a model I do not ride at home?

Once you complete your quick rental check-in at our location one of our team members will provide a comprehensive orientation of your SteelriderS rental motorcycle. The orientation will include a thorough damage and safety inspection, as well as detailed instruction on features, engine starting and cut-off procedures, location of braking, turn signals, emergency flashers, stereo operations, saddle bags, cable and disc locking procedures, location and storage of the motorcycle registration, and much more. Be sure to ask as many questions as you need to feel 100% comfortable and confident with your motorcycle before you start your journey.

Does SteelriderS offer helmets with speakers, microphones, and two-way communication?

Whilst you’re welcome to bring your own PTT helmet and kit, we do not for hygienic reasons provide or install speakers and microphones, as we supply rental helmets,

Are children able to ride as passengers, and if so, what is available for rent to accommodate them?

There are no seat belts available on any motorcycle model. Passengers must be able to reach the passenger foot boards flat footed. If a passenger is under 18, a parent or guardian must sign a liability waiver.

Can customers drop off their bikes after hours?

We encourage our customers to return their rental bikes during business hours in order to close out their reservation and avoid additional charges that may occur when a motorcycle is unaccounted for. We have a 60mn tolerance.

Are customers welcomed as walk-ins?

Of course our rental location open to walk-ins during business hours, typically 9 to 5, and Saturday mornings until 1 pm.

Are side-cars available for rent?

SteelriderS has no sidecars rigs at this time.

Do you offer bikes with backrest and saddlebags? Which bikes?

We offer the following bikes with saddlebags and a backrest: Ultra Glide, Electra Glide, Street Glide, Road King, Heritage, Fat Boy. These bikes can also usually be offered with saddlebags: Sportster 1200.

Do you offer Jacket rentals?

SteelriderS does not offer jacket rentals, but they are available for purchase at our rental location.

Does SteelriderS offer airport pick-up?

SteelriderS arranges airport pick-up to and from the airport to our rental location if you’ve ticked the option in the rental reservation form.

How does the security deposit (credit card authorization) work?
Depending on which model you choose, a security deposit between EURO 1.000,00 to EURO 2.500,00 may be required when you are picking up your motorcycle. The security deposit will be deducted against the available balance on your credit card. Once your motorcycle is returned on time and free of damage, the security deposit will be released.
Will SteelriderS install my GPS or Electronic Device?

Unfortunately, there are so many varieties of electronic devices we cannot offer installation service. We will be happy to lend you a hand (and the tools) installing your bolt on mounts, but as for electronic hookups, you will have to come prepared with your own power cables compatible with the motorcycle you are renting. The best option for a GPS solution is to have one added to your reservation for EURO15,00 /day. Our device is prewired into the biker electrical system and come with the latest maps and many POIs already loaded.

Can I have the motorcycle delivered to my home, hotel, or other location?

SteelriderS rental location do not offer motorcycle delivery and pick-up. Motorcycles can easily be collected and dropped off at the location. This guarantees that all pre-trip preparations (fuel, oil, air, wash) are made, and that post-trip checks are made upon return.

Can I add additional riders to my rental?

One additional rider is permitted at no additional cost. The minimum age for an additional driver is 21 or 25 depending on the model and a valid motorcycle license is also naturally required.

What is the minimum age requirement to rent from SteelriderS?

You must be at least 21 (Sportsters) or 25 to rent a motorcycle with SteelriderS. There is no age limit for passengers; however, the passenger must be able to reach the passenger foot pegs or floorboards of the bike.

Do you offer helmets and other gear?

Half-shell helmets for riders and passengers are loaned free-of-charge with your motorcycle rental. In addition, the SteelriderS rental location has some basic motorcycle gear and accessory showrooms stocked with  some helmets, gloves, chaps, jackets, riding glasses and things you will need for a great ride. If you are traveling from overseas, be sure to take advantage of current favorable exchange rates by purchasing all of your new riding gear at the SteelriderS rental location in Johannesburg.

Is there a secure place for me to store my luggage?

The SteelriderS rental location offers a complimentary secure luggage storage area. We can offer Luggage Shipping Service at an additional cost for One Way Rentals.

Does SteelriderS offer hotel pick-up?

We offer complimentary hotel pick-up within a 5 km radius for rentals and Self-Drive Tours that are 3 days or more. If our vehicle is not available, SteelriderS covers the cost of a taxi from hotels within a 5 km radius. SteelriderS does also arrange for airport pick-up.

Does SteelriderS offer One Way Rentals?

SteelriderS offers One Way Rentals to CapeTown at a set fee.

What happens if I get a flat tire?

In the event of this rare occurrence, your safety comes first. Please ensure your motorcycle is parked safely on the shoulder of the road if you are not able to stop in a more secure area. Then step back away from traffic as much as possible as you wait for assistance. We provide a free 24-Hour Breakdown Telephone Number you can call for assistance.

What is your fuel policy?

All SteelriderS motorcycles are presented with a full tank at the start of your rental, and should be returned with a full tank. If your motorcycle is returned with less than a full tank of fuel, you will incur a nominal refuelling charge.

Are SteelriderS rental motorcycles equipped to allow us to power items such as GPS, iPod®, or other devises while we are riding?
The Harley-Davidson® Street Glide®, Electra Glide®, Road Glide® have power outlets built into the faring. If you order an SteelriderS GPS as part of your rental package we will wire it directly to the motorcycle’s power source.
How are rental rates calculated?

Rental rates are based on 24-hour increments. If you pick up the bike at 10:00 a.m. it is due back by 10:00 a.m. the agreed upon day. SteelriderS offers rate discounts starting for rentals of 2 days or more. We also offer competitive group rates.

When do I need to pay for my motorcycle rental?

For rental reservations totalling more than EURO 1.000,00 and booked more than 30 days before the pick-up date, a minimum deposit of 20% is due at the time of booking. The remaining balance must be paid in full within 30 days before the pick-up date; otherwise, a full payment is required at the time of checkout.

What are your hours of operation?

Monday to Friday 9 to 5, and Saturdays 9 to 1pm. Typically we’ll make the necessary arrangements to be available around your arrival time fpr pick up and drop off.

How are mechanical breakdowns handled?

We provide you with a 24-Hour Breakdown telephone number you can call for immediate assistance. Our team will make arrangements to have the motorcycle towed to the SteelriderS location or repair shop to help get you back on the road as quickly as possible.

Are the side saddlebags and storage on motorcycles lockable?

Certain models provide lockable storage. Harley-Davidson® Electra Glide®, Harley-Davidson® Road King Standard®, Harley-Davidson® Street Glide®, all include lockable storage, but other models do not. Regardless of whether or not your saddlebags and other storage areas lock, SteelriderS always recommends you do not leave valuables or other items in your motorcycle overnight or when you are away from the motorcycle for extended periods.

Am I able to take my SteelriderS rental motorcycle across international borders?

We do not offer the possibility of crossing borders in Southern Africa just yet. The logistics and the cost of recovery are simply prohibitive at the moment.

Do you rent GPS systems?

We offer TomTom or Garmin GPS units for rent. If you want us to handle most of the planning for you, we can pre-program your route, or one of our proprietary SteelriderS Tour Routes into your GPS unit for a small additional charge, (at least 90 days before).

What is included in the rental?

All SteelriderS rentals include the free loan of half-shell helmets for rider and passenger. Our rental motorcycles also come equipped with one cable lock and disc brake lock for added security. All popular touring models are equipped with saddlebags, but sizes vary based on make and model. Additional motorcycle bags that attach to seat-backs are available for rental or purchase at our rental location. Complimentary secure luggage storage service is offered at our location. Luggage shipping service for One-Way Rentals is an option.

What gear do I need?

Jacket, proper eye wear and protective clothing are required when you operate the vehicle. Of course, you’re also welcomed to bring your own helmet and jacket. We recommended protective leathers, gloves, denim or leather pants and sturdy boots. Our rental location offers additional protective gear for sale.

Can SteelriderS assist me with booking hotels and attractions along with my motorcycle rental?

SteelriderS offers excellent rates on dozens of hotels, lodges and B&Bs, including some historic accommodations.